FAQ
More about jewelry
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925 sterling silver is an alloy made of 92.5% pure silver and 7.5% other metals (typically copper). Pure silver is too soft for everyday wear, so the added metals provide strength and durability. All Vicky Vow jewelry is genuine 925 sterling silver, stamped with a "925" hallmark.
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Yes. All pieces are nickel-free and hypoallergenic, making them safe for most people with sensitive skin or metal allergies. Those with severe metal allergies are advised to consult a dermatologist first.
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Tarnishing is a natural reaction between silver and sulfur, moisture, and air — a slight darkening over time is normal and doesn't indicate poor quality. With proper care and regular polishing, the original shine is fully restorable.
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Wipe with a soft polishing cloth after each wear. For a deeper clean, soak in warm water with mild dish soap for 5–10 minutes, gently scrub with a soft toothbrush, rinse, and pat dry. Avoid harsh chemicals and ultrasonic cleaners on delicate stones.
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A 30-day return policy from delivery date. Items must be in original, unworn condition with all packaging and tags included. Custom or personalized items are non-returnable unless defective.